Benefits Of Outsourcing To The Philippines
1. Cost effectiveness
Compared to the technologically advanced world, living expenses are significantly cheaper in the Philippines. This does not imply that there is a lesser level of life; in fact, many BPO firms provide employment that has helped countless Filipinos sustain their families and raise their average cost of living.
This is the main reason why businesses outsource some of their work. Making the Philippines one of the top outsourcing destinations. Business functions are spared from paying operational costs for office space, computers, equipment, taxes, pay employees, or legal expenses on top of the fact that labor costs are often half of what they are in developed foreign companies. All of these together can result in cost reductions in operating costs of no fewer than 50% or more.
2. Time zones are not a problem.
No matter where in the world the customer is situated, Filipino workers are eager to work shifts, even if it involves performing work at night, on holidays, or in various timezones. The Philippines really shares a time zone with Perth in Australia and is approximately two hours later than Brisbane, Sydney, and Melbourne. Increased operation hours are also possible with flexible schedules, especially in sectors like customer service.
3. Strong Support From The Philippine Government
With the Philippine government support the business process outsourcing (BPO) sector and has put regulations and strategies in place to encourage its growth. The BPO industry significantly boosts the economic growth of the Philippines by creating jobs and luring foreign investors.
The government has teamed up with universities to develop business process outsourcing (BPO)-specific courses to train the future workforce in order to keep its place as one of the most prominent outsourcing destinations. Additionally, they provide financial assistance for call center training through the Technical Education and Skills Development Authority (TESDA)’s voucher program. Foreign investment can also be boosted by tax and non-tax advantages. A national council for technology for communication and information has also been established to monitor and support the development of the sector.
4. Scalability And Flexibility
Although it is possible to start outsourcing offshore teams, it is more secure to work with an outsourcing partner in the Philippines. The BPO provider works with you as a business partner to develop unique, efficient solutions. They recommend the most appropriate choice of action once you have discussed your individual aims and ambitions.
Scaling your staff without incurring additional expenditures is possible when collaborating with a Filipino workforce. It’s simpler than ever to grow the workforce based on the type of job and workload that your business processes requires.
Full-time employees, part-time employees, freelancers and remote worker are among the staffing alternatives provided by the Philippines’ business process outsourcing companies. Businesses are able to grow their staff in response to demand thanks to this flexibility.
5. Fluency In English
Approximately 70% of Filipinos speak English fluently. The majority of local kids start learning a foreign tongue even before they enter school. Once students begin receiving a formal education, their comprehension of English is further strengthened. The main language of regional business in the Philippines is English, which is also the language of teaching in schools there. The Philippines was placed 22nd in Asia by EF for English competence, right after Singapore.
Since English happens to be one of the official languages of the Philippines and is taught in all of its educational institutions, a considerable portion of its overseas labor force frequently returns with skills in languages in addition to English. The Philippines scored highly in the EPI research, which rates the English proficiency of global workers, suggesting that it is a popular outsourcing site and a good place for companies looking for English-speaking employees.
6. Boost Service Quality
You will be able to provide 24/7 coverage and delight your consumers in ways that weren’t previously feasible with an offshore customer support crew. You will get excellent support for your operations if you choose the correct bpo partner. The BPO service provider you choose to work with will handle your business continuity, management and internal issues.
The Filipino workers are very focused and are highly skilled workers on providing coverage around-the-clock. So, no matter where you are in the world or what time zone your clients are in, the Philippine outsourcing industry can provide business solutions to meet customer satisfaction.
The USA is the Philippines’ single largest customer nation, yet there is a 12-hour time difference between the two countries. Consequently, outsourcing to the Philippines still employs nearly 60% of the global outsourcing workforce.
7. Secure Data Privacy
By enacting beneficial regulations, the Philippine government support makes sure that the nation’s bpo industry prospers.
The Data Privacy Act of 2012 was approved by lawmakers because back-office outsourcing frequently entails exchanging sensitive information. The compliance of the nation’s privacy and security of information processes with international standards is ensured by this statute. To prevent illegal access to priceless private information, the law requires strong data regulation.
After the law was passed, numerous sectors, including the healthcare industry, began to consider the nation of Philippines as a potential outsourcing providers.
To secure the confidential data handled by BPO industry and uphold the confidence of its overseas clients, the government imposes data privacy requirements.